3 Right of Withdrawal

(1) Commencement of the withdrawal policy:
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period will expire after 14 days from the day on which you or a third party designated by you, who is not the carrier, have or has taken possession of the last goods. To exercise your right of withdrawal, you must inform us (ars mundi Edition Max Büchner GmbH, Bödekerstraße 13, 30161 Hannover, Germany, phone +49 511 34843-22, fax +49 511 34843-58, [email protected]) by means of a clear statement (e.g. a letter sent by post, fax, or email) of your decision to withdraw from this contract. You may use the attached sample withdrawal form, which is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send the notification of exercising the right of withdrawal before the withdrawal period has expired.
(2) Consequences of withdrawal:
If you withdraw from this contract, we will reimburse to you all payments we have received from you, including the costs of delivery (except for the additional costs arising from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for the reimbursement that you used for the original transaction unless expressly agreed otherwise with you; in no case will you be charged fees for this repayment. You must return or hand over the goods to ars mundi Edition Max Büchner GmbH, Sydney Garden 7, D-30539 Hanover, without undue delay and in any case no later than 14 days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the period of 14 days has expired. We will bear the costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
End of the cancellation policy

Exclusion/Expiration of the Right of Withdrawal
According to section 312g (2) sentence 1 German Civil Code (BGB), the right of cancellation does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer, and it expires prematurely for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

Here you can find the sample withdrawal form in PDF format...